Why Is Communication Broken?

  • Poor leadership (they set the tone)
  • Disengaged employees
  • Unclear expectations
  • Muddled roles and responsibilities
  • Inadequate skills

What Is Required to Fix It?

  • Boost skills at every level – starting with management
  • Align words and actions
  • Mind the nonverbals
  • Focus on desired outcome
  • Role model desired behaviors

What Does It Look Like When Its Working?

People are:

  • Sharing what is on their minds respectfully and clearly, while strengthening relationships
  • Hearing what others are saying - even when others have difficult messages to communicate
  • Speaking from fact, not emotion
  • Collaborating with team members to accomplish mutual objectives (even across "silos")
  • Engaging freely in productive conversations
  • Assuming positive intent

What Are The Benefits?

  • Increased morale
  • Higher trust
  • Greater innovation
  • Free-flowing collaboration & teamwork
  • Enhanced productivity
  • Improved results