Communication
Why Is Communication Broken?
- Poor leadership (they set the tone)
- Disengaged employees
- Unclear expectations
- Muddled roles and responsibilities
- Inadequate skills
What Is Required to Fix It?
- Boost skills at every level – starting with management
- Align words with actions
- Mind the nonverbals
- Focus on desired outcome
- Role model desired behaviors
What Does It Look Like When Its Working?
People are:
- Sharing what is on their minds respectfully and clearly, while strengthening relationships
- Hearing what others are saying - even when others have difficult messages to communicate
- Speaking from fact, not emotion
- Collaborating with team members to accomplish mutual objectives (even across "silos")
- Engaging freely in productive conversations
- Assuming positive intent
What Are The Benefits?
- Increased morale
- Higher trust
- Greater innovation
- Free-flowing collaboration & teamwork
- Enhanced productivity
- Improved results
